Refunds & returns

Right of withdrawal

In accordance with article L221-18 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason or pay any penalty.

To exercise this right, contact us by email at matypo.fr@gmail.com or via WhatsApp, quoting your order number.

Return conditions

To be accepted, a return must meet the following conditions:

• The machine must be returned in its original packaging, complete, in perfect condition, together with any accessories.
• There must be no sign of abnormal wear, of a fall, of mishandling or of any attempted repair.
• The return must be made within 14 days of you notifying us of your withdrawal.

Return costs

In accordance with article L221-23 of the French Consumer Code, return costs are borne by the customer in the case of a simple withdrawal (a change of mind, and so on).

We recommend sending it as a tracked, insured parcel, as Ma typo cannot be held liable for the loss of or damage to the parcel on its way back.

Exception: if the machine has a fault attributable to Ma typo (a working fault, the wrong model sent, and so on), the return costs are covered in full by our workshop.

How refunds are made

Once your return has been received and inspected, we will email you to confirm that the return is in order and that the refund has been approved.

The refund will be made using the same payment method as the original purchase (bank card, PayPal, and so on) within 14 days at the latest of us receiving the returned parcel, in accordance with article L221-24 of the French Consumer Code.

Working warranty & faults

All our machines are warranted against working faults arising from the restoration, in accordance with the statutory warranty of conformity (articles L217-3 onwards of the French Consumer Code) and the warranty against latent defects (articles 1641 onwards of the French Civil Code).

If your machine has a fault on arrival or in the days that follow, contact us as soon as possible with:

• A precise description of the problem
• Photos or videos to help us assess the situation
• Your order number

Depending on what you prefer, we will offer you one of the following:

• Repair of the machine in our workshop (at our expense, return costs covered)
• Exchange for another equivalent machine, subject to availability
• Full refund, postage included

Exclusions

Returns cannot be accepted in the following cases:

• Damage caused by misuse, a fall, an impact or incorrect handling
• Modification or attempted repair by a third party not approved by Ma typo
• Normal wear from use
• A request made after the statutory 14-day withdrawal period

Refund not received, or late

If you have not received your refund after the stated period, here is what to check:

• First check your bank account and your credit card statements
• Contact your bank or credit card company: there can be a processing delay before the refund appears
• If the refund still does not appear after these checks, contact us at matypo.fr@gmail.com